Our Reschedule / Cancellation Policy

We value your time and ours and strive to provide the best service to all our clients.

To ensure fairness to our clients and our therapists working off a strict schedule the following cancellation policy applies.

A reminder email is sent two days before your appointment and a further sms is sent at 8am the morning before your appointment.

These are in place to assist you in making any alterations before our cancellation policy comes in to effect.

All no shows, alterations, rescheduling to another day or cancelling your appointment that occurs within 24 hours of your booked appointment time will result in the full service fee being charged. 

This policy is in place to accommodate the preparation required for your appointment and to respect the time we have set aside for you.

Thank you for your understanding and cooperation.

Our Reschedule / Cancellation Policy

We value your time and ours and strive to provide the best service to all our clients.

To ensure fairness to our clients and our therapists working off a strict schedule the following cancellation policy applies.

A reminder email is sent two days before your appointment and a further sms is sent at 8am the morning before your appointment.

These are in place to assist you in making any alterations before our cancellation policy comes in to effect.

All no shows, alterations, rescheduling to another day or cancelling your appointment that occurs within 24 hours of your booked appointment time will result in the full service fee being charged. 

This policy is in place to accommodate the preparation required for your appointment and to respect the time we have set aside for you.

Thank you for your understanding and cooperation.